Privacy policy

The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to Ruaab SEWA Artisan Producer Limited company and the terms "You" /"Your" / "Yourself" refer to the users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000, and the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding document between you and Ruaab SEWA Artisan Producer Limited company with a registered office in Delhi (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by accessing the website) and will govern the relationship between you and Ruaab SEWA Artisan Producer Limited company for your use of the website “Website” (defined below).

This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for the collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website and contact us at ruaabsewa@gmail.com to raise any issue.

By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing, and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage, and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

USER INFORMATION

To avail certain services on our Websites, users are required to provide certain information for the registration process namely: - a) your name, b) email address, c) contact number, d) address details, e) PIN code, f) credit card or debit card details, g) password, h) location, etc., and/or your occupation, interests, and the like. The Information as supplied by the users enables us to provide our service in a timely and efficient manner, improve our sites, and provide you the most user-friendly experience. Other than this collected information helps us to fulfill the following tasks;

To provide timely delivery of articles/items ordered by you.

To fulfill requests regarding a return, exchange, and refund as and when arises.

To keep you updated about the status of an order on various points of the order fulfillment journey.

To troubleshoot issues and resolve disputes as and when arises.

To send promotional offers for our products. If you wish to not receive information regarding offers, you can opt-out for such communication at any time.

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools [pixel/google analytics], or tags on a different portion of the website to collect information to understand your preferences and the usefulness/effectiveness of our content/offerings, which enables us to improvise our services. Each visitor is assigned a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive.
Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site, and let us know the geographic locations from where our visitors come.

You can choose to disable or decline cookies, but this might limit our ability and scope to provide you appropriate services. Hence, we recommend accepting and allowing it.

LINKS TO THE OTHER SITES

Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites. Please read the terms & privacy policy of that website before sharing any information.

INFORMATION SHARING

We share the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offenses. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
(b) We propose to share such information within our company and officers and employees of the company for processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

INFORMATION SECURITY

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices, and security measures, including physical security measures to guard against unauthorized access to systems where we store personal data.
All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

CHANGES TO THE PRIVACY POLICY

We reserve the right, at our sole discretion, to update or replace any portion of the privacy policy by posting updates, informing customers, and changes to our website. It is the responsibility of customers to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

GRIEVANCE REDRESSAL

Redressal Mechanism: Any complaints, abuse, or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to M/s Anju Negi ("Grievance Officer").

M/s Anju Negi
Ruaab SEWA Artisans Producer Limited Company, New Ashok Nagar, Delhi, Email: anju.ruaab@sewabharat.org / sewaruaab@gmail.com, Ph: +91 7669305887